As long as there is buying and selling activity, there will be after-sale problems that need to be solved.
So, when the pre-shipment inspection report shows a quality problem, how should we communicate with the supplier to resolve the quality problem?How to solve the quality problems of products before delivery?
Maxtop Tech is a China sourcing company and supply chain assistance management company. Our service for buying office is help our customers to import goods from China more smoothly, more simple. more time-saving.
Section: There are four ways to solve the quality problems of products before delivery
The first is to communicate with the supplier. For example:
we may ask the supplier to give us an explanation or provide an explanation. The second way is to communicate with the inspection agency for further cooperation.
If necessary, we can ask them to do further inspection on their own initiative. And send a new pre-shipment inspection report directly to us for review.
First of all, we can minimize the impact by choosing a right supplier
A good supplier is one that has a high level of product quality. Reliable supply chain management practices.
And good after-sales service. So it’s very important to choose suppliers carefully. In order to ensure the quality of products.
We should make sure that the supplier has passed all necessary certificates. Including:
Product safety certification (such as ISO9001);
Food hygiene certification (HACCP);
Occupational health and safety certification (OHSAS18000), etc.
Section: Second, we could improve communication with our suppliers
In order to prevent the supplier from making mistakes. We should make sure that suppliers and customers have a good communication system.
So we can communicate well with each other. Exchange information in time. And discuss issues if they happen. Third, we could improve our quality control process.
We should make sure that every product we sell has passed all necessary tests. Including:
1、Quality control (QC) test;
2、Packaging inspection;
3、In-house testing (including microbiological and organoleptic tests).
Consumer satisfaction survey. Fourth, we could improve our delivery system. We should make sure that our delivery system is well organized so that products can be delivered on time.
Section: Third, we can use the inspection to control the quality
We should make a comprehensive comparison of suppliers before choosing them. The second way is to talk to the supplier, negotiate and agree on how to solve the problem.
Finally, if you still cannot solve the quality problem after communicating with the supplier and inspection agency. Then we need to consider returning or replacing the goods.
First, there are three ways to control quality problems in foreign trade:
1. We should make sure that our delivery system is well organized so that products can be delivered on time.
2. We can use the inspection to control the quality.
3. We should make a comprehensive comparison of suppliers before choosing them.
Section: Fourth, we can choose the products with good quality in advance and do not ship out at one time
If you have not yet shipped out, you can refuse the goods. That do not meet the quality standards. We should try to improve the quality of our products. We should do the following:
1. Improve our technology.
2. Train local workers to improve their skills, so they can make better products.
3. Improve the quality of raw materials and components used in production, etc.
Improve our management system so that workers can make better products.
Improve the quality of our products by doing the following:
1. Train local workers to improve their skills, so they can make better products.
2. Improve the quality of raw materials and components used in production, etc.
We should ensure that all suppliers strictly follow the contract terms. When delivering goods to us every month or quarter based on our requirements (including delivery time).
If a supplier fails to meet this requirement, we should not accept its goods at all.
Suggestions for solving quality problems:
1.Negotiate price cuts with suppliers;
2. Discuss rework with suppliers;
3. Negotiate with the supplier to cancel the order.
Takeaway: We should pay attention to these four methods in order to find out the key points and solve the quality problems before delivery.
Maxtop Tech is a China sourcing company and supply chain assistance management company. Our service for buying office is help our customers to import goods from China more smoothly, more simple. more time-saving.